Terms & Conditions | The Design Log

Great services and their outcomes depend on clear boundaries and shared expectations. Our terms and conditions section outlines exactly how The Design Log operates, what our technical teams deliver, and the protocols we follow to drive your conversions. Starting a project with us means you accept these terms and value a results-driven partnership.

1. General Policy

Agreement Basis: All project engagements are strictly governed by the specifications detailed in The Design Log proposal, service agreement, or official invoice.

Refund Parameters: To maintain our high standard of technical delivery, refunds are evaluated strictly on a case-by-case basis. Any approved adjustments will be processed according to our internal resource-allocation audit.

Policy Updates: The Design Log reserves the right to update these terms to reflect current operational standards. We will ensure clients are informed of any material changes to these conditions.

2. Revision Policy

We provide revision depending upon the package you selected. Clients can ask us for unlimited free revisions and we will revise their design without any additional charges provided that the design and concept remains the same.

Revision Turnaround Time would be 48 hours.

Package Alignment: We are committed to your satisfaction. The number of complimentary revisions available is determined by the specific service package you have selected.

Scope Consistency: Revisions are provided at no extra cost, provided the original project brief and core concept remain unchanged. Any shift in the fundamental direction of the project will be treated as a new task.

3. Refund Policy / Money-Back Guarantee

In any case, unless The Design Log cancels or terminates the Contract for a reason other than your breach or non-performance, any deposited payment for a project will not be refunded after delivery if the original design concepts are approved or a revision is requested:

All refund requests will be fulfilled as per the following arrangement:

You make a request when the initial concepts for a project are offered. However once you approve or request changes in the initial creatives, whether it's a design, a technical development, or a specific piece of content, the refund offer becomes void and refund request will not be entertained.
If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (minus 10% service & processing fee).
If a request for refund is received within 48 hours, you would be eligible for 66% return (minus 10% service & processing fee).
No request for refunds will be accepted after 72 hours of your initial design delivery. However, we are committed to providing 100% customer satisfaction, you can always feel free to contact us in case of any issue.
No refund request will be considered if you haven't taken any action on your order for 30 days since placing the order. But if you want to reactivate your order, you may have to pay a certain fee depending on the project.
After the final files are delivered, no refund requests will be accepted.
After website creation is finished or the website is live, refunds for website packages will not be accepted.
Refund requests for video animation packages will not be accepted once the storyboard has been designed.
The client support department should be notified of any refund requests. The Design Log, based on the breach of your user agreement, reserves the right to approve/disapprove your request on an individual case to case basis.
Refunds for The Design Log and Custom packages will apply in the same way as they do for individual products.
For example, if you order a website and web design service and approve the website, you can claim a refund for the service at the time of initial design only.
A refund request will need to have a good cause which must be validated against the design brief and client feedback for revisions. Refunds are not granted until an idea is not designed in accordance with the brief; nonetheless, additional changes will be made until full satisfaction is achieved.
The money-back guarantee is based on the order being placed in good faith. We do not consider it good faith when a client places design orders with many design firms for the same project with the goal of receiving a refund. We retain the right to reject a refund request in such circumstances.
All design jobs require client feedback before finalizing the design hence it is only fair that the client gets involved and provides feedback in order to acquire the desired results.
If our designed website is found to be significantly similar to another website design that may already exist, you are entitled to a re-draw under our 100% unique design guarantee. Any similarity to an already-existing design will only be a coincidence, and The Design Log will not take any responsibility or claim any compensation in this situation. The client is in charge of obtaining copyright protection for their artwork.
Any budget spent on third-party platforms (such as Google Ads, Meta, or hosting services) is paid directly to those providers on your behalf and cannot be recovered by the agency.
Strategic advice, consultancy sessions, and custom research are considered "delivered" as soon as they are shared with you and are not subject to refund.

4. How to Claim a Refund

To request a refund, please contact us through one of the following:

Phone: +1 888 946 5682

Email: support@thedesignlog.com

Live Chat on our website

5. 100% Satisfaction Guarantee

We make every possible effort to ensure you are getting the quality services with a seamless experience from The Design Log. Here is what we promise:

We refine your project until you are satisfied, staying within the scope of your specific package.
We build every strategy, website, and design from scratch. Your deliverables are 100% unique to your business.
If a deliverable unintentionally resembles an existing work, we will recreate it immediately at no extra cost.
You are responsible for officially copyrighting your final assets. Any similarity to existing work is purely coincidental.

6. Delivery Policy

Here is how and when your designs will be delivered:

We share all project files and deliverables with you by the date listed in your Order Confirmation. You will receive an automated email notification as soon as they are ready.
For most projects, we provide initial deliverables within 5 to 7 business days after receiving your order and all necessary project details.

7. Domain, Hosting & Email Accounts

A free domain and hosting are included with eligible website packages.

Email accounts provided with website packages include 10 MB of storage each and can be set up on apps like Microsoft Outlook.

Email accounts are only provided if you are hosting your website with us.

There are no refunds on domain, hosting, or email server packages.

8. Your Account Area

We use a shared project management tool to keep you updated. This hub allows you to track our progress, see design versions, and share your feedback in real-time.

All project communication and milestones happen within this space. We post everything there to ensure you stay informed and the project stays moving exactly as planned.

9. File Records & Storage

We keep a secure record of your finalized design and development files, along with every other data for every service after they are delivered.

If you ever need your final files resent in the future, simply contact us, and we will send them to you.

10. Third-Party Integrations

We integrate common plugins and APIs into your site as part of our standard service.

If you need complex or specialized connections, we will provide a separate quote for the extra development time.

We don't control the third-party platforms themselves. If their software has a glitch or changes its terms, we aren't responsible for those external service interruptions.

We make sure our connection to these tools is solid, but you’ll need to manage your own accounts and subscriptions with the providers directly.

We do not store or retain the Client’s credit card, debit card, or other payment information for automatic renewals. Where applicable, we may notify the Client of upcoming expirations or renewals; however, the Client remains responsible for ensuring that all applicable services are renewed and paid for on time. We shall not be held responsible for any downtime, suspension, loss of functionality, data loss, website or application unavailability, or other consequences resulting from the expiration, cancellation, suspension, or non-renewal of any such third-party service. Any restoration or related technical work required as a result may be subject to additional charges.

11. Communication Policy

We only use our verified email associated with our domain, i.e., support@thedesignlog.com, and phone number +1 888 946 5682. If you reply to an unofficial source, we aren’t responsible for the outcome.

Use your real information when signing up. If we find fake or outdated details, we’ll pause or close your account immediately.

Your data is safe with us. We follow PCI DSS standards and only charge you for the services or projects we’ve agreed on.

12. Quality Assurance

Our specialists follow your specific brief and technical requirements from start to finish. We align every task with your goals to ensure the final product hits the mark.

We don't guess, we analyze. Every strategy, line of code, and visual asset undergoes thorough research to ensure your project is high-quality, unique, and ready to compete.

We value your input. We encourage you to stay involved and provide feedback at every milestone. This partnership ensures we deliver the exact results your business needs.

13. Customer Support

Our support is available Monday to Friday, 9:00 AM – 5:00 PM PDT.

You can contact us at any time during working hours, and we will respond to you as quickly as possible.

Reach us by phone at +1 888 946 5682, by email at support@thedesignlog.com, or through live chat on our website.

If you have any questions about these terms, please do not hesitate to get in touch with us at support@thedesignlog.com.